Refund policy

At RetroGo Play, we want you to shop with confidence.

30-Day Free Returns

We offer free returns and refunds within 30 days of delivery.

Eligibility for Returns:

• Item must be unused and in original packaging
• Product must be returned within 30 days of delivery
• Proof of purchase is required

How to Request a Return

To initiate a return, contact us at support@retrogoplay.shop with your order number and reason for return. Our support team will guide you through the process.

Refund Process

Once we receive and inspect the returned item, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 7 days of delivery with photos attached.

We stand behind the quality of our handheld gaming consoles and strive to ensure every customer is satisfied.